Return Policy

Effective: 1 January 2021

Right of withdrawal

Subject to our approval, you may also return your order at any time until the date that is 7 days from receipt of the Products by calling our Customer Service Centre at +65 6481 4572.

Once you have notified us of your intention to return the Product/s through the call, Ruhens SG will arrange a time with you to drop off your Product/s, subject to our return policy detailed in the present Return Policy below.

You are liable for any diminished value of the Products resulting from the handling by you other than what is necessary to establish the nature, characteristics and functioning of the Products. 

Effects of withdrawal

If you exercise your withdrawal right, we shall reimburse to you all payments received from you, including the costs of delivery, without undue delay and in any event not later than 3 weeks from the day on which we have received the Products back. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Return Policy

We will, at our discretion, accept returns of a Product no later than 7 days from your receipt of the Product, only if the Product is damaged before receipt, or there is a discrepancy between ordering and delivery, and provided always that the Product is still in its original package accompanied by the relevant original invoice.

When you return the Product, you must return the Products to us in an undamaged and unused condition at your expense. Subject to our approval, you may be released from returning the Products at your expense by calling our Customer Service Centre at +65 6481 4572.

Insofar as possible and practicable, the Products should be returned in their original condition and packaging. To the extent practicable, and for due process of your request, the Products should be returned accompanied by the invoice.


Products purchased are guaranteed by the manufacturer, pursuant to the warranty conditions listed in the original Product documentation.

Please consult your Product documentation for detailed information on the manufacturer’s warranty, which is without prejudice to any of your imperative statutory legal rights.